Concerned about someone experiencing homelessness?

If you're concerned about someone experiencing homelessness, there are different ways you can help.

• If someone is sleeping rough, you can ask them if they would like you to refer them to StreetLink. This will connect them to a local outreach team.
• If you think someone is in immediate danger or under 18, please call 999. 

Severe cold weather increases the risk to people sleeping rough with their dogs. When the temperatures drop below zero, additional emergency accommodation is available to all people on the streets as part of ‘Severe Weather Emergency Protocol’ (SWEP). If you are concerned by someone sleeping rough during severe cold weather, you can help by:

• Offering a hot drink
• Asking if they need any specific warm clothing or a blanket
• Asking if they need a dog coat for their companion
• Asking if they would like you to make a referral to StreetLink to connect them to a local outreach team.

If you think someone is in immediate danger, please call 999.

If you see someone sleeping rough with their dog, it may be useful to know what support exists.

• Many people who we support share a very close bond with their dogs. Their dog will often be with them 24/7, receiving constant cuddles, care and walks.
• You may be happy to stop and have a chat to the person and share a treat or two with their pooch. Before you do this, it's important to check that the owner is happy for you to approach their dog and say hello.
• If someone you're speaking to would like to find out more about the support we offer, they can contact us and we can have a chat with them.
• We provide free vet care for dog owners experiencing homelessness. We also have a list of dog-friendly homelessness services to help people and their pets find housing and support.